The experience of nurses in some of today’s violence- riddled institutions is a far cry from what they imagined as new graduates. Somehow violence has become normalized, particularly in such volatile settings as psychiatric and forensics units, emergency departments, and some long-term care facilities. But every unit in every health care institution carries the potential for violence.

This booklet is comprised of interviews conducted with 54 participants, from June to September, 2017, with health care workers at several Ontario hospitals and long-term care homes.